Q: I did not receive the Gold i purchased, but it has been credited from my bank account / credit card, what can I do?
A: First, calm down^^ Then, you may seek out our customer service team and bring along the details as follow:
1. Server and character name
2. A screenshot of your official receipt (From App Store/ Google Play), if you have successfully purchased it, you should have received an email about it. Please check your mail box and get back to us.
If you have not received the stated email, there is another way to locate the transaction; (But please make sure you use a computer to follow these steps as some mobile devices could not reveal the full details of these steps.
Click on the link below and follow the instructions:
Google play: https://support.google.com/googleplay/answer/2850369?hl=en
IOS: https://support.apple.com/en-gb/HT204088
Note: Please note that sometimes it take a while for GooglePlay to received items roughly around 1~10 minutes. For AppStore, the email might take 3 working days to be received.
Example of the screen shot we require from you:-
